Common Queries

You Asked, We Answered

What is your return policy?

Not happy with a product? Return it to us.

Cobolt Kids take great care in ensuring your goods are of the highest quality, however if for any reason you find a fault with one of our products we will happily replace it for you.


You may return undamaged items to us postmarked within 15 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories. Sometimes returns take a while to get back to us so please be patient and allow up to 30 days for us to process your return. We always do our best to refund or replace items as soon as they are received.


Product Warranty (faulty / defective over normal use)

Unless otherwise noted on the product page, product warranty is 3 months counted from the date of shipment.

Upon returning, defective items are replaced or repaired and shipped back to customers for free. 


Incorrect Description / Wrong Items Mailed

Please Note: As each of our items are handmade, print placement will vary from item to item. Print placement that differs from product photos do not constitute "incorrect description". We have made every effort to display as accurately as possible the colours of our products that appear at the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


Cobolt Kids will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Cobolt Kids covers all return shipping charges.

An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.

Do you offer gift cards?

Not at the moment, But hang tight, we are working on making them available.

What are the payment options?

In order to protect you and ourselves, we have chosen to use Paypal as our main payment method. If you really don't want to use Paypal please contact us on coboltkids@hotmail.com for alternative methods.

 

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